Cronin and Taylor (1992), said that the purchase intention of the customers in the retail banking industry depend on the customer satisfaction. ... nationalised banks started in this district and also a leading private sector bank. 4, October 2010 ISSN: 2010-0248 399 outlines the research questions addressed in this investigation. This will be a real contribution for the banks because in … In the fiercely competitive banking sector, acquiring customers, serving them and maintaining relations with them to attain the maximum satisfaction is the greatest challenge. The key to any business growth, customer satisfaction serves as a benchmark for any business organization to achieve success. FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS MANAGEMENT RESEARCH AND PRACTICE VOL. The importance of Relationship Marketing on the ... (Watson 2006). To find out how customer relationship marketing is practiced in the private banking sector 3. 100 customers of … IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR Gaura Nautiyal Assistant Professor, Banarsidas Chandiwala Institute of Professional Studies, New Delhi Abstract Recent reports suggest that India’s banking sector is set to emerge as the fifth largest worldwide by 2020 and the third largest by 2025. [6] in their work focused on factors that affect customer satisfaction with respect to online banking services provided by commercial banks. Similar studies had been done for other countries and markets, as was shown in the literature review; however, none to the authors’ knowledge had been done in the Lebanese banking sector. Download this complete Banking and Finance Project material titled; Impact Of Electronic Banking On Customer Satisfaction with abstract, chapter 1-5, references and questionnaire.Preview chapter one below. 1. 1 EXECUTIVE SUMMARY Private Banking is a concept which is new and fast emerging in the world of banking where changes have become a necessity in order to survive in this competitive environment vis-à-vis not only from the public and private sector banks but also from foreign banks. The customer value, customer satisfaction, service quality resulting the customer loyalty is the main aspect which the retail banking industry should concentrate. In Pakistani banking industry, customers have put the criteria of customer satisfaction towards service quality provided by their banks. Indeed, customer satisfaction has been considerate in many ways. Marketing strategies focus on maximum customer satisfaction. Unyathanakorn et. banking sector 2. Before independence the banking system in India was in Komwut Unyathanakorn . Keywords: Customers’ satisfaction, Banking services, Private & public banks, Expectations & perceptions, SERVQUAL. H4: Fair service charge has positive effect on customer satisfaction in banking services. Analysis of Employee Satisfaction in Banking Sector. Corpus ID: 168682296. Accepted on October 21, 2018 Introduction The satisfaction of the customers is very important factor in all service industries to enhance and improve the profitability and financial performance of the concern. Identification of factors that affect Customer Satisfaction is the main objective of the research .In this study a comparative research design has been chosen to explicate the determinants of Customer Satisfaction. To meet the challenging preferences of the customers and to stay ahead of competitors, bankers are bound to attract customers by providing a spectrum of services. identified many factors that determine customer satisfaction in retail banking sector, and that there are differences in how consumers perceive services across countries and cultures that cannot be generalized. To find out how relationship marketing affects customer retention 3. Customer satisfaction surveys are your opportunity to learn more about not only your customer’s satisfaction levels, but also the banking industry and the choices your company makes to improve its attractiveness on the market. Office is like as banking sector, so choose any branches from different banks in Rajasthan. Providing service quality leads to customer satisfaction, Generally, any bank needs to know how to keep their customers, even if they seem to be satisfied. Special attention is paid to corporate clients. 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